What We Love

  • Get caught up in the abundance of unique eco-based activities suitable for adults and children alike. 
  • Indulge yourself with all-inclusive luxury and 24-hour room service. 
  • Enjoy an unforgettable meal in one of several onsite restaurants inspired by delicious global cuisine. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Family-friendly activities and entertainment options are available throughout the resort. 
  • Adults-only sections of the resort are available to guests. 
Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at this resort. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! 

Children are a definite priority at this resort, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The all-inclusive plan lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults-Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and Jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to the spa, featuring a hydrotherapy area for adults and a fitness center, both part of the all-inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive. Features include:
  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955


Resort Details


You'll have no shortage of outstanding food thanks to 8 restaurants and 7 bars on-site!
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Enjoy 24-hour front desk services, exercise gym access, free parking and daily housekeeping!
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Thrillseekers can enjoy kayaking and windsurfing, while those looking to relax will enjoy the hot tub!
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 24665 reviews
  • 5.0 star tripadvisor rating
    Great for the family!

    Sandos Caracol is an awesome family resort! We had 4 adults and 2 kids (21 months and 5.5years). The grounds were very entertaining for the kiddos. As members (black band), there was access to all the restaurants each day. We didn't love the buffet, but it wasn't terrible either. EVERY other meal was beyond satisfying and freshly prepared! Isidro and Gray at Los Lirios made each breakfast a great experience. The bars are stocked with yummy drinks and the pools are clean. The room was clean, spacious and cool. If it were just adults, we would likely opt for a Sandos resort more like Finisterra in Cabo but with the kids, this was PERFECT! We truly enjoyed our weeklong stay and will absolutely return if traveling with kids again!

    May 31, 2023
  • 4.0 star tripadvisor rating
    10 days in sandos

    Lots to do in resort beds are very comfy in the room.found the shop and stalls to be very expensive,a bottle of suncream was about £30. Evening entertainment was good plenty on for all ages. Food in restaurant was the best especially if you was a picky eater

    May 31, 2023
  • 5.0 star tripadvisor rating
    Book through Sandos!

    I booked a trip through the official website with Virginia and she was just spectacular. She tailored to our requests regarding rooms even though there was little availability, was quick to respond and resolve any doubts and was courteous and friendly. 100% would recommend booking with the hotel themselves, they also give you 10% off if you have a Mexican passport!

    May 29, 2023
  • 5.0 star tripadvisor rating

    We had an amazing stay! We went woth a 10 year old and 7 year old and had so many activities to keep all of us busy. We loved seeing the different animals throughout the hotel. The facilities were wonderful, delicious food, amazing desserts and very friendly staff. Will definitely come back again! SPECIAL THANKS TO JONATHAN FROM ENTERTAINMENT - he made my daughter's night with the beauty and the beast show front seats as he found out it is her favorite movie ever! All the shows were amazing!

    May 29, 2023
  • 5.0 star tripadvisor rating
    Amazing holiday!

    We travelled to Sandos Caracol in May and after reading so many bad reviews, i was really worried about going. I can honestly say that we had an absolutely amazing time. We booked the superior room which was brilliant. Large room with a massive bed plus a bunk bed for the 2 of us. Room was surrounded by trees with monkeys on the balcony every day. We only went in the main buffet restaurant and got bored of the food however there was many other restaurants to chose from but as we were both very picky eaters we felt it would be easier to just eat at the buffet. We can't complain about the food when they had lots to chose from which we chose not to try! The surroundings were just amazing! There were animals everywhere you looked from monkeys, turtles, peacocks, coatis and racoons plus many more. We loved being woken up each morning by the birds and peacocks. There was a cenote which you could snorkel in, bike rides, river boats, and so much more. We walked for miles each day just exploring the resort. If that's not your thing then you can simply relax by one of the many pools or the beach. The beach is nice, plenty of sunbeds all over resort. The beach was rocky and seen a few people getting treated after standing on sea urchins but take water shoes and these help. You can also walk 5 minutes up the beach and its not rocky at all. You can also use the sister hotel but we didn't bother as there was so much on offer at this hotel. The only issue we had was with building work where they are upgrading rooms. It was quite noisy throughout the day from early in the morning. This probably could of been solved if we requested a room change away from the works however we liked our room and the monkeys coming to see us and we were out most of the days so it wasn't worth it but felt tui should have advised of the ongoing works. I really can't understand why so many people complain on here. Having worked as a travel rep in many different countries, I can honestly say that this is one of the most beautiful places i have been to. I wouldn't say it was absolutely perfect and had a few things they could possibly do differently but a holiday is what you make it and we had the best holiday ever.

    May 28, 2023