The Iberostar Paraíso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.


Resort Details


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Hotel Advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7490 reviews
  • 2.0 star tripadvisor rating
    Unhappy place called Paraiso

    Very unhappy with this location and overall Iberostar Paraiso. So many wierd and unlucky circumstances. Lights go down and up. WiFi down due to rain (sure it is sensitive to drizzle). Half decorated rooms (junior suite). No water on the beach (showers/food area/soda machines). Half AquaPark slides r not working (price firm). No entertainment for kids, but word games or word bingos. very few options altogether across all Iberostar hotels here, even with xtra charge lindo or maya. Kinda a joke comparing to the past years (pre covid times). What happend to full schedule proffesional dancers (like in 2017 or 2019?). The biggest concern though is we do not feel welcome or needed here. All guests are evaluated by staff based on region and their passport. Lobby doesnt know the answers to easy questions. Very junior staff there. Simply the worst is Conciege experience. A guy (Ignacio) today was just rude. He ended the conversation instantly once he learned that we wont accept his “generous offer” of 1.5-2h tour of Maya lobby etc, but i choose to enjoy beach and amenieties with my kids instead. While the owner Mr Micheal Rosello wants every guest to “experience” his mayan section. Guess what? No. Gracias. Maybe next time..if What the hell is wrong with people? I did not pay & packed my family of 4 to see/hear a lousy sales pitch. Lastly, senior management (all suites and white and blue shirts) drinking in bar area at nights saluting like their goal of scaring $$$ paying guests is reached? In that case job well done. This is our 3rd and last iberostar trip so far. Let’s wait till serious management takes over this location. I dont want your vip or privillage elite points.

    May 30, 2023
  • 5.0 star tripadvisor rating
    Best Mexican resort

    The hotel staff was very friendly and helped with anything you could imagine. The food was amazing every time and there’s plenty of options. The entertainment team really just brings this resort together

    May 29, 2023
  • 5.0 star tripadvisor rating
    Amazing resort

    The resort was amazing. The entertainment team was 10/10 and I loved all the activities they had. The resort was clean and all the staff were nice and helpful. We will certainly be coming back again!

    May 29, 2023
  • 4.0 star tripadvisor rating

    Sooo the staff was awesome…shout out to Gigi(entertainment staff) I know she is probably reading this(she kicked a$$)(pretty sure the entertainment staff never slept and knew us all after the first day).The room was good, the entertainment was good, the reservation restaurants were good. The only critique I have is I think the casual buffets in Cabo had better food but the service here was top notch. Other than that we enjoyed our trip. Only other critique I might have is If you miss the trolleys you might have a good walk. Overall, the staff was awesome, drinks were pretty strong, and I would stay here again.

    May 26, 2023
  • 5.0 star tripadvisor rating
    Go for the resort, stay for the Star Friends!

    Rooms are brilliant, spacious and beds very comfy - lots of things to do on the resort, really enjoy the Star Friends, especially Gigi, she is fun be with and is very enthusiastic and happy. Great choices for food from any kind of cuisine, staff are all very friendly and the drinks are fantastic.

    May 25, 2023